Shipping Policy
Shipping Policy
Clear expectations from checkout to dispatch, tracking and delivery.
01 · Processing Before Dispatch
Most in-stock orders are normally prepared within 1–3 business days after payment authorization. Payment verification, address review, peak demand, inventory availability, holidays or unusually large orders may require additional processing time.
Processing time is separate from carrier transit time. An order is considered dispatched when it has been handed over to the applicable carrier or fulfillment service.
02 · Shipping Methods & Charges
Available delivery methods and applicable shipping charges are displayed at checkout before the order is confirmed.
Available services may vary by destination, product availability, package characteristics and the shipping options supported at the time of purchase. Please review the information shown during checkout before submitting payment.
03 · Delivery Estimates
For supported U.S. destinations, standard carrier transit is generally estimated at 5–12 business days after dispatch. This estimate does not include the separate processing period and is not a guaranteed arrival date.
Actual delivery time may vary according to destination, carrier operations, holidays, weather, customs procedures where applicable and other circumstances outside normal operating control.
04 · Fulfillment & Shipping Origin
Orders may be fulfilled through our own operations or designated fulfillment partners depending on inventory availability and destination. The registered business address shown on our website should not be interpreted as the shipping or return warehouse for every order.
Different products within an order may be processed at different locations or at different times according to fulfillment requirements.
05 · Tracking
When an order ships and tracking becomes available, a shipping confirmation or tracking update is normally sent to the email address provided with the order.
Please allow approximately 48 hours after label creation for initial carrier activity to appear. Tracking systems may take time to display the first scan or update after a parcel enters the carrier network.
06 · Delivery Delays
Delivery estimates may be affected by carrier operations, customs inspections, weather, transportation disruption, holidays, remote destinations or circumstances outside normal operating control.
When a shipment is delayed, please check the latest available tracking information. If the delay appears unusually long or you need assistance, contact Customer Care with your order number and tracking details.
07 · Lost or Missing Packages
If a shipment appears lost or cannot be located, contact us so we can review available tracking and carrier information.
Please provide your order number, tracking number and any relevant delivery updates. We may need to review the shipment status or request additional information before determining the appropriate next step.
08 · Delivered but Not Received
If tracking indicates delivery but the parcel cannot be found, check the delivery area, mailbox, household members, reception desk, neighbors and the carrier where appropriate.
If it remains missing, contact Customer Care with the order number and available tracking information. We will review the details that are available to us.
09 · Customer-Supplied Shipping Information
Please provide complete and accurate delivery information during checkout. Address changes cannot be guaranteed after fulfillment or shipping preparation begins.
Reasonable additional shipping costs may apply if inaccurate customer-provided information causes a shipment to be returned or reshipped, where permitted by law. Please check your address and contact details carefully before submitting your order.
10 · Split Shipments
Orders containing multiple products may occasionally be divided into separate shipments because of inventory location, package size or fulfillment requirements.
When items ship separately, tracking details and delivery dates may differ. Please use the tracking information provided for each shipment to check its progress.
11 · International Orders
Where international delivery is offered, customs duties, import taxes, brokerage fees, clearance charges or local fees may apply. Unless expressly stated otherwise at checkout, such charges are the recipient's responsibility.
Available delivery services and import requirements may vary by destination. Please review the information available at checkout and any notices provided by the relevant carrier or customs authority.
12 · Customs & Import Processing
International shipments may be delayed by customs inspections or local import procedures. QORVEXUNI™ cannot control customs processing times.
Customers may need to provide information or complete procedures requested by the carrier or relevant authority. Additional charges, where applicable, are governed by the requirements of the destination and the terms shown at checkout.
13 · Refused or Unclaimed Parcels
If a parcel is refused or unclaimed, reshipment or refund treatment will be reviewed after the parcel is returned and may reflect reasonable shipping costs where permitted by law.
If you believe a parcel has been refused or returned in error, contact Customer Care and provide your order number and any carrier information available to you.
14 · Shipping Restrictions
Certain products, destinations or shipping services may be unavailable because of carrier restrictions, legal requirements, product characteristics or other operational limitations.
Availability may change as carrier coverage and fulfillment arrangements change. If a delivery option is not offered at checkout, it may not be available for the selected order or destination.
15 · Shipping Support
For tracking questions, delayed orders or missing shipments, email service@qorvexuni.com and include your order number and available tracking information.
Customer service hours are 8:00 AM–10:00 PM daily, China Standard Time (UTC+8). You may also call +86 13049356415.