01 · Scope

This policy describes how personal information is handled in connection with the QORVEXUNI™ online store and related customer-service activities. It applies to information collected when you browse the store, review school supplies, place an order, contact Customer Care or otherwise interact with available store features.

02 · Information We May Collect

Depending on how you interact with the store, information we may collect includes:

• Name, email address and telephone number where supplied.
• Billing and shipping addresses.
• Account information and customer preferences.
• Order, transaction, return and refund information.
• Customer-service communications.
• Device, browser, network and IP-address information.
• Cookies and similar-technology data.
• Information you voluntarily provide through forms, messages or other store interactions.

The information collected depends on the features used, the information you choose to provide and the requirements of the transaction.

03 · Sources of Personal Information

Information may be collected directly from you, automatically through use of the store, from Shopify, payment and fraud-prevention providers, fulfillment providers, shipping carriers or other service providers where permitted by applicable law.

Information supplied during checkout or customer support may be combined with relevant order or transaction information when reasonably necessary to respond to your request or administer a purchase.

04 · How We Use Personal Information

Information may be used to process and fulfill orders, provide shipment updates, answer customer-service requests, manage returns and refunds, maintain accounts, prevent fraud, protect website security, troubleshoot store functionality, measure performance, improve the customer experience and comply with legal obligations.

We may also use relevant information to verify order details, investigate delivery issues, maintain transaction records and communicate important information about a purchase.

05 · Order & Customer-Support Information

Order and support information may be used to verify purchases, locate shipments, answer product questions, investigate damaged or incorrect orders, manage return authorization and issue approved refunds.

When contacting Customer Care, please provide only the information reasonably needed to identify your order and explain your request. Avoid sending sensitive financial credentials through ordinary email.

06 · Sharing of Information

Information may be shared where reasonably necessary with Shopify, payment processors, fraud-prevention providers, fulfillment partners, shipping carriers, technology providers, analytics providers, marketing providers, professional advisers and authorities where legally required.

Information may also be shared where necessary to complete a transaction, provide a requested service, protect the store or customers, investigate suspected fraud or comply with applicable legal obligations. We do not describe every provider as having the same role; each may process information under its own applicable terms and responsibilities.

07 · Shopify & Commerce Services

The QORVEXUNI™ store uses Shopify and related commerce infrastructure. Shopify may process information needed to provide store, checkout, payment, security, account, analytics and other commerce services in accordance with its applicable privacy terms.

Information processed through these services may be subject to the relevant provider's systems, privacy practices and legal obligations. Please review the applicable third-party privacy information where you need further details about their processing activities.

08 · Cookies & Similar Technologies

Cookies and similar technologies may be used for essential website operation, shopping-cart functions, security, preference storage, analytics, performance measurement and advertising where permitted.

Your browser or device may provide controls for managing certain cookies. Restricting cookies can affect the operation of some store features, including shopping-cart or checkout-related functionality.

09 · Marketing Communications

Where permitted, contact information may be used to send promotional emails, product news or store updates. Promotional emails can be unsubscribed from using the unsubscribe link contained in the message.

Unsubscribing from promotional communications does not necessarily stop transactional or service-related messages needed to administer an order or respond to a customer request.

10 · Data Retention

Information may be retained for as long as reasonably necessary for order fulfillment, transaction records, customer support, dispute resolution, fraud prevention and applicable legal obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, operational needs and applicable legal requirements.

11 · Data Security

Reasonable administrative, technical and organizational safeguards are used to protect personal information. No internet-based system or electronic storage method can guarantee absolute security.

Customers should protect their account credentials, use trusted devices and avoid sending sensitive personal or financial information through unsecured communication channels.

12 · Privacy Rights & Choices

Depending on your location, applicable law may provide rights relating to access, correction, deletion, portability, restriction, objection, withdrawal of consent or appeal of certain privacy decisions. Identity verification may be required before a request is completed.

To submit a privacy