01 · Payment Methods

The payment methods currently available for your order are displayed during Shopify checkout. Only the methods shown at checkout are available for that transaction. The options presented may vary according to your location, device, order details and the payment services available at the time of purchase.

Please select an available method and follow the instructions provided by the checkout process or payment provider.

02 · Payment Authorization & Verification

Orders may be subject to transaction authorization, identity verification, fraud-prevention review and other payment checks before acceptance or fulfillment. A bank, card issuer or payment provider may request additional verification, decline a transaction or place a temporary authorization hold.

Submitting an order does not override the authorization requirements of your financial institution or the payment service used for the transaction.

03 · Checkout Security

Checkout is processed through Shopify together with the applicable payment providers using technical and organizational safeguards intended to protect transaction information.

Customers should use trusted devices and networks when completing purchases and should not share passwords, card security codes or other sensitive payment credentials through ordinary email or unsolicited messages.

04 · Prices, Currency & Final Order Total

Before payment is submitted, checkout displays product prices, applicable shipping charges, taxes where applicable, discounts and the final order total. Prices are shown in U.S. dollars unless another currency is clearly displayed.

Please review the final total and the items, quantities, product options and delivery information in your order before completing payment.

05 · Financial-Institution Charges

Your bank or payment provider may separately impose currency-conversion, international-transaction, foreign-exchange or similar charges. Those charges are controlled by the financial institution rather than QORVEXUNI™.

If you have questions about an additional bank fee or the exchange rate applied to a transaction, please contact your bank or payment provider directly.

06 · Discount Codes & Promotions

Valid promotional codes should be entered before checkout is completed. Confirm that the expected discount appears in the final order total before submitting payment.

Promotions may include expiration dates, product exclusions, minimum purchase requirements, usage limits or other stated conditions. If a code does not work, check its eligibility and terms before placing your order. If the problem continues, contact Customer Care before completing checkout.

07 · Declined Payments

If a payment is declined, verify that the billing information is correct and contact your bank or payment provider where necessary. You may also review the available payment options and try another supported method.

QORVEXUNI™ cannot override a decline issued by your financial institution or payment provider. A new order or payment attempt may be necessary depending on the transaction status.

08 · Pending Charges & Authorization Holds

A pending amount can represent a temporary payment authorization rather than a completed charge. Release timing is determined by the applicable financial institution or payment provider.

If a pending amount remains visible longer than expected, contact your bank or payment provider for information about its status and release timeframe.

09 · Duplicate or Incorrect Charges

If you believe an order has been charged twice or the amount does not match your confirmed order, contact service@qorvexuni.com with your order number and relevant non-sensitive transaction information.

For your protection, do not include full payment-card numbers, card security codes, online banking passwords or other sensitive credentials in your message.

10 · Order Confirmation

After an order is successfully submitted, a confirmation is normally sent to the email address provided during checkout. Please check your spam or junk folder if you do not receive it.

If you cannot locate an order confirmation, contact Customer Care with the email address used at checkout and any order reference available to you.

11 · Refund Payments

Approved refunds are normally returned to the original payment method. After a refund is initiated, your bank, card issuer or payment provider may require additional time for the credit to appear.

For eligibility, return instructions, inspection and refund processing, please review the QORVEXUNI™ Return & Refund Policy.

12 · Payment Questions

For checkout, payment, discount or transaction questions, email service@qorvexuni.com and include your order number where available.

Our customer service hours are 8:00 AM–10:00 PM daily, China Standard Time (UTC+8). Please do not send complete payment credentials through ordinary email.

Need help with an order? Contact service@qorvexuni.com or call +86 13049356415.