01 · Questions About an Existing Order

Please provide enough information for us to locate and review your order efficiently. When contacting us about an existing purchase, please include the following details where available:

• Your order number.
• The name used when placing the order.
• The email address used at checkout.
• A telephone number where relevant.
• A concise description of your question or requested change.

Providing complete information helps us identify the relevant order and reduces unnecessary back-and-forth communication.

02 · Problems With an Order

Please contact us if your order arrives with an issue, such as a damaged notebook or pencil pouch, an incorrect writing or marking tool, missing accessories, an incomplete shipment, visible shipping damage or an item materially different from the confirmed order.

Clear photographs of the product, its packaging, the included components and the shipping label may help us review the situation more efficiently. Please keep the affected item and its packaging while the issue is being reviewed, unless Customer Care advises otherwise.

03 · Reporting a Product Issue

Where relevant, include your order number, a concise explanation of the problem and clear photographs. A short video may be useful when the issue involves a closure, zipper, adjustable component, refill mechanism or another feature that is difficult to demonstrate in a still image.

Please describe what you received and how it differs from the product information or order confirmation. Retain the product, packaging, inserts and included accessories until the review is complete, unless our team confirms otherwise.

04 · Before Returning an Item

Sending an item to an unapproved address may delay processing or prevent the return from being identified promptly. Please follow the instructions provided for your specific return request.

05 · Product Questions Before Ordering

If you need clarification about product dimensions, materials, colors, included accessories, notebook format, page layout, writing-tool type, pouch compartments, care instructions or another detail shown on a product page, contact us before ordering.

We can help clarify the information currently available on the relevant product page. Please review the product description, images, listed specifications and package contents before completing checkout to ensure that the item meets your needs.

06 · Shipping & Tracking Questions

If tracking has not updated for an extended period, a shipment appears delayed or tracking shows “Delivered” but the parcel cannot be located, contact us with your order number and available tracking information.

As part of the review, we may ask you to check the delivery area, mailbox, reception desk, household members, neighbors or the carrier. Please provide any relevant updates so we can review the available shipment details.

07 · Response Time

Customer enquiries are reviewed during our customer service hours: 8:00 AM–10:00 PM daily. These hours are based on China Standard Time (UTC+8).

Response time can vary depending on enquiry volume, payment verification, shipping investigations, product questions or the information required to review a request. We appreciate your patience while we work to provide a useful and accurate response.

08 · Best Way to Contact Us

Email is generally the most useful channel for order-related enquiries because it allows you to provide your order number, written details and supporting images or video together.

• Email: service@qorvexuni.com
• Phone: +86 13049356415

Please do not send complete payment-card numbers, card security codes, account passwords or other sensitive payment credentials through ordinary email.