Products & QORVEXUNI™

01 · Who operates QORVEXUNI™?

QORVEXUNI™ is operated by Quanzhou Xilunde Technology Co., Ltd., which manages the online retail operation, customer service, order-related support, website administration and other day-to-day store operations.

02 · What does QORVEXUNI™ sell?

QORVEXUNI™ focuses on school supplies and compact stationery products, including writing and marking tools, pencil pouches and cases, notebooks, journals, and practical accessories for studying, organizing, planning and everyday desk use.

03 · Will every product look exactly like the photos?

We aim to present products accurately, but lighting, screen settings, materials and normal manufacturing tolerances may cause small differences in color, finish, texture, transparency or printed details.

04 · Are small variations considered defects?

Not necessarily. Minor differences caused by materials, photography, screens or normal production variation are not automatically defects. Products that are damaged, materially incorrect or significantly different from the confirmed order should be reported to Customer Care.

05 · Where can I find current product information?

The relevant product page is the primary source for current pricing, stock status, dimensions, materials, colors, included components, notebook formats, product options, care information and item-specific notices.

Orders, Payment & Delivery

06 · How long does order processing take?

Most in-stock orders are normally processed within 1–3 business days after payment authorization.

07 · How long does U.S. delivery take?

For supported U.S. destinations, standard carrier transit is generally estimated at 5–12 business days after dispatch. Order processing time is separate from carrier transit time.

08 · How much does shipping cost?

Available shipping options and applicable charges are shown at checkout before payment is completed.

09 · Where are orders shipped from?

Orders may be fulfilled through our own operations or designated fulfillment partners depending on inventory and destination. The shipment origin may differ from the registered company address.

10 · Will I receive tracking information?

When an order is dispatched and tracking becomes available, shipment information is normally sent to the email address used at checkout.

11 · What if tracking stops updating?

Email service@qorvexuni.com with your order number and tracking information so we can review the available shipment details.

12 · What if tracking says “Delivered” but I cannot find the parcel?

Check the delivery area, mailbox, household members, reception desk, neighbors and carrier where appropriate. If the package is still missing, contact Customer Care with your order number.

13 · Can an order arrive in separate packages?

Yes. Multiple products may occasionally be divided into separate shipments because of inventory location, package size or fulfillment requirements.

14 · Can I change my address after ordering?

Contact us immediately if your delivery address needs to be changed. Address changes cannot be guaranteed after fulfillment or shipping preparation has started.

15 · Can I cancel or change an order?

Contact us as soon as possible, preferably within 12 hours after placing the order. Changes or cancellations cannot be guaranteed after processing or fulfillment has started.

Returns & Refunds

16 · What is the return period?

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the Return & Refund Policy.

17 · How do I request a return?

Email service@qorvexuni.com with your order number, the item being returned, the reason for return and relevant photographs or video where appropriate.

18 · Where should I send my return?

Do not automatically send merchandise to the registered company address. Customer Care will provide the correct return destination after the request is reviewed and approved.

19 · Who pays return shipping?

Customers are generally responsible for return shipping on preference-based returns. For a confirmed qualifying issue caused by our error or an eligible product problem, we will provide an appropriate solution.

20 · How long does an approved refund take?

After an approved return is received and inspected, an eligible refund is generally initiated to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the credit.

21 · What if my item arrives damaged or incorrect?

Contact us promptly with the order number and clear photographs or video. We will review the case and provide an appropriate solution for a confirmed qualifying issue.

22 · Are all opened or used stationery products returnable?

Not necessarily. Used writing tools, opened ink or marker products where the original condition cannot be restored, customized items, final-sale items or products whose condition makes them unsuitable for resale may be restricted from preference-based returns where permitted by law.

23 · Is there a restocking fee?

No separate restocking fee is charged for an approved eligible return under our policy.

Customer Support

24 · How can I contact QORVEXUNI™?

Email service@qorvexuni.com or call +86 13049356415 during customer service hours, 8:00 AM–10:00 PM daily (China Standard Time, UTC+8).

25 · What should I include in an order-related email?

Include the order number, name used on the order, a concise description of your request and relevant photos, video or tracking information.

26 · Can I send payment-card information by email?

No. Never send complete card numbers, card security codes, banking passwords or similar sensitive payment credentials through ordinary email.